Shipping policy
Every order of $75 or more ships free, to every country we deliver to. The discount is applied automatically at checkout — there's no code to enter.
Shipping rates
Orders under $75:
- United States — from $5.95
- Rest of the world — from $7.90
Orders of $75 or more: free, everywhere.
The exact shipping cost is always shown at checkout before you pay. Prices on our site are in US dollars. If you shop in another currency, your total is converted at checkout.
Where we ship
We ship worldwide, including the United States, Canada, the United Kingdom, the European Union, Australia and New Zealand. If your country isn't available at checkout, email us and we'll tell you whether we can deliver there.
Made to order
Every Case Noir case is printed and made to order after you check out. Nothing sits in a warehouse, which is why every design is always available.
- Kindle cases — most orders arrive within 2–3 weeks of ordering in the United States.
- Phone, iPad, AirPods and MacBook cases — produced within 2–5 business days, then shipped.
- Personalized cases — produced within 3–6 business days, then shipped.
Business days are Monday to Friday, excluding public holidays.
Delivery times
For phone, iPad, AirPods and MacBook cases, delivery times start once your order has been dispatched:
- United States — 4–10 business days
- Rest of the world — 12–35 business days
Shipping to Alaska, Hawaii, Puerto Rico and unincorporated US territories can take an additional 7–12 business days. During peak season, from late November through December, carriers can run a few days behind. Order early if it's a gift.
Orders with more than one case
Cases for different devices, such as a Kindle case and a phone case, are made in different workshops. They can arrive in separate parcels on different days. You'll get a tracking link for each parcel.
Under $75, each parcel carries its own shipping charge, and the combined total is shown at checkout. Over $75, every parcel ships free.
Tracking
You'll receive a tracking link by email as soon as each parcel is dispatched. Tracking can take 24–48 hours to show movement after the label is created.
Address changes
Please double-check your shipping address at checkout. If you spot a mistake, email us straight away. We can update the address until your order goes into production, but not after that. Parcels returned to us because of an incorrect or incomplete address can be re-sent at the cost of new shipping.
Late, lost or damaged parcels
If your order hasn't arrived within the delivery window above, email contact@casenoir.com with your order number and we'll chase it with the carrier. If a parcel is confirmed lost in transit, we'll send a replacement at no cost.
If your case arrives damaged, faulty or isn't what you ordered, email us within 30 days of delivery with your order number and a photo. We'll send a free replacement or refund you in full — no need to send anything back. See our refund policy.
Customs, duties and taxes
Orders shipped outside the United States may be subject to import duties, taxes or handling fees charged by the destination country. Where these aren't collected at checkout, they are the responsibility of the recipient. We have no control over these charges and can't predict their amount. Your local customs office can tell you more.
Questions
Email contact@casenoir.com. A real person replies within one business day, Monday to Friday.