Refund policy

Returns & Exchanges

Every Case Noir case is printed to order, just for you, after you check out. Because of that, we can't accept returns or exchanges for a change of mind — so please double-check your device model and your design before placing your order. Our size guides and the "Will it fit?" section on every product page are there to help.

Damaged, faulty or not what you ordered

If your case arrives damaged, has a manufacturing fault, or isn't the item you ordered, it's on us. Email contact@casenoir.com within 30 days of delivery with your order number and a photo of the problem. We'll send you a free replacement or a full refund, whichever you prefer — no need to send anything back.

Refunds are issued to your original payment method within 10 business days of approval; your bank may take a few more days to post it.

Lost parcels

If your order hasn't arrived within the delivery window in our shipping policy, email us and we'll chase it with the carrier. If a parcel is confirmed lost in transit, we'll send a replacement at no cost.

Personalized cases

Cases personalized with initials or a name are made to your exact text and are final sale, unless they arrive damaged, faulty or incorrect. Please check your spelling before checking out.

European Union — 14-day right to cancel

If your order ships to the European Union, you keep your statutory right to cancel within 14 days of receiving your item, for any reason. The case must be unused and in its original packaging. Let us know by email within those 14 days, then send the case back within 14 days of telling us. Return shipping for cancellations is paid by you, and we refund the purchase price and standard outbound shipping within 14 days of receiving the case back. This right does not apply to personalized cases, which are made to your specifications.

Questions

Email contact@casenoir.com — a real person replies within one business day, Monday to Friday.