Refund policy
Returns & Exchanges
We want you to love your Kindle case. If something isn't right, we offer exchanges within 30 days of delivery — provided the case is unused, in its original packaging, and accompanied by proof of purchase.
We don't offer refunds on change-of-mind returns, so please double-check your Kindle model and design before checking out. Faulty, damaged and incorrect items are covered separately below.
How to start an exchange
Email contact@casenoir.com with your order number and what you'd like to swap to. We reply within 1 business day, Monday to Friday, and will send you the return address and instructions. Cases sent back without contacting us first can't be processed.
Once your case reaches us we inspect it and dispatch the replacement within 3 business days. Return shipping on change-of-mind exchanges is paid by you; we cover the cost of sending the replacement out.
Damages & issues
Please inspect your order as soon as it arrives. If your case is faulty, damaged in transit, or the wrong item, email contact@casenoir.com within 30 days of delivery with your order number and a photo of the problem. We'll replace it or refund you in full, whichever you prefer — return shipping in these cases is on us. Refunds are issued to your original payment method within 10 business days of approval; your bank may take a few days more to post it.
What can't be exchanged
- Personalised Kindle cases — monogrammed, printed with a name, or made with your own photo. These are produced individually for you and are final sale, unless faulty or incorrect.
- Sale items and gift cards.
The fastest way to swap
Exchanges are processed only after we receive and inspect your case. If you need the new design quickly, place a new order straight away and start the exchange in parallel.
European Union — 14-day cooling-off period
If your order ships to the European Union, you have the right to cancel within 14 days of receiving your item, for any reason. The case must be unused, in its original packaging, with proof of purchase. This right does not apply to personalised cases, which are exempt under EU consumer law as made-to-order goods.
Approved EU cancellations are refunded to the original payment method within 10 business days of us receiving and inspecting the return. Return shipping for cooling-off cancellations is paid by you.
Questions
Email contact@casenoir.com — we answer every message within 1 business day.